- English
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Rabobank Utrecht
550 employees, one Dutch bank, and the strategic decisions made before change was forced on them.
About the client
Rabobank Utrecht is a local member bank within the Rabobank co-operative, one of the Netherlands’ largest financial institutions.
Business challenge
- A radically shifting Dutch financial landscape — pensions, contracts and education all in flux
- Customers expected to take on more financial self-reliance than ever before
- Uncertainty about what this meant for the bank and its people
- A large, centralising restructuring already underway across all 110 local Rabobanks
The Kgotla® Intervention
- Dialogue with board members, directors, managers and all 550 employees
- Delivered across 7 days within a 3-month window
- Strategic themes surfaced and turned into decisions ahead of top-down change
Facts and Figures
- Duration:
- 7 days across 3 months
- Location:
- Utrecht, Netherlands
- Participants:
- 550 employees, all levels
- Format:
- Full-organisation Kgotla dialogue
Decisions and Achievements
- Key strategic decisions taken ahead of a bank-wide restructuring affecting all 110 local Rabobanks
- Employees prepared for large-scale change rather than blindsided by it
- Decisions grounded in the collective wisdom of the 550 people who would live with them
SUCCESS STORIES
“Kgotla interventions prepared the employees for large scale change and changing the banking game. At the same time many decisions were taken based on the wisdom of the 550 employees.”
“The Kgotla® process gave us clarity about the future, better understanding about our company and a calmness about the destiny of everyone involved.”
“The Kgotla is a perfect way to bridge large differences of opinion and listen to everyone’s ideas.”
“A working environment which represents who we are and where we are.”
