A cutting-edge standard for leaders looking to turn authentic dialogue into measurable organizational change.
No matter how big and beautiful your new plan or organisational vision might be, humans instinctively dislike change.
So how can you energise your whole company to get behind your decisions and help create the change you’re looking for?
Our Kgotla® Process is a unique, scalable method of engagement that will help you create large-scale – even complex – organisational change with company-wide alignment.
Companies facing transformation, restructuring, growth, or cultural shifts.
Leadership teams seeking collective insight.
Leaders who want to understand how people across the organisation see the company and its challenges.
Organisations strengthening alignment and trust.
When employees participate in dialogue, they feel heard and become more engaged in shaping the future.
Engaging with the entire community
Our fast-paced Kgotla® process allows you to dialogue with your entire organisation. We can engage up to 450 people a day in meaningful conversations about the future, strategic challenges, and important organisational questions.
Instead of relying only on analysis or top-down decisions, the Kgotla® process creates a space where people throughout the organisation can share their perspectives, contribute their knowledge, and offer solutions. Through this dialogue, leaders can uncover hidden concerns and gain access to the collective wisdom of the organisation, tapping into the intuition and creativity within it.
Putting your people in the middle of the change process also builds trust, allows understanding of the decisions being made and forges responsibility to help drive these changes forward.
The 4-step process.
01
Leadership Navigator
The journey begins with your leadership team. In a facilitated workshop, leaders explore the long-term vision for the organisation and define the key questions that will later be explored with the wider organisation.
02
Facilitator Training
We then train internal volunteers from across your organisation as facilitators. These facilitators help guide the dialogue sessions and ensure meaningful conversations during the Kgotla® days.
03
The Kgotla®
During the Kgotla® days, hundreds of employees come together in structured dialogue sessions to share perspectives, concerns, and ideas about the future of the organisation. The leadership listens and gathers insights from the collective wisdom of the organisation.
04
Institutionalizing Kgotla®
The insights from the dialogue are translated into concrete actions and embedded into organisational processes. Leadership and management teams continue applying Kgotla® principles to strengthen alignment, accountability, and shared responsibility.
Benefits
Tap into the insights and experience of people from across the organisation.
Dialogue helps teams understand the bigger picture and connect their work to the organisation’s future.
Leaders gain a deeper understanding of organisational realities before making strategic decisions.
When people feel heard, they become more committed to the overall direction of the organisation.
Benefits
Tap into the insights and experience of people from across the organisation.
Dialogue helps teams understand the bigger picture and connect their work to the organisation’s future.
Leaders gain a deeper understanding of organisational realities before making strategic decisions.
When people feel heard, they become more committed to the overall direction of the organisation.
Is this right for your organisation?
A Kgotla® is especially valuable when organisations face questions that affect many people such as; large-scale transformation, strategy shifts, or cultural change.
By involving employees in meaningful dialogue, organisations uncover insights that traditional management processes often miss.
The process also strengthens trust and helps leaders understand how people throughout the organisation see its future.
Locations
At your office
Facilitated dialogue sessions can take place directly within your organisation, allowing teams to explore challenges within their own environment.
On the land
Some conversations benefit from stepping away from daily routines. Dedicated spaces allow participants to reflect more deeply.
On the sea
In some cases, dialogue journeys take place on boats, creating a unique environment for reflection and connection. From historic vessels to modern boats.
KLM has been a Kgotla client since 2003. In 2014, they introduced the Kgotla Workplace at Schiphol — bringing scattered departments into one hub built on openness, where leaders decide in dialogue with their people.
Rabobank Utrecht's 550 employees faced a decade of radical change in pensions and financial responsibility. Kgotla reached every board member, director, manager and employee in 7 days, driving decisions ahead of a restructuring affecting 110 local banks.
RESULTS
550employees engaged
7days of dialogue across 3 months
110local banks affected by the wider transformation
Rio Tinto's employees journey to shared understanding
Workers at a Rio Tinto mine in South Africa had grown unsettled by rumours of closure and safety concerns. Kgotla ran a 10-day, operations-wide dialogue reaching more than 3,800 employees — surfacing 520 ideas and turning them into 36 concrete decisions.
“The Kgotla® process gave us clarity about the future, better understanding about our company and a calmness about the destiny of everyone involved.”
— Tony Lennox, Managing Director, Palabora Mining Company, Rio Tinto
“Kgotla interventions prepared the employees for large scale change and changing the banking game. At the same time many decisions were taken based on the wisdom of the 550 employees.”
— Annemarie van den Berg, CEO, Rabobank Utrecht
“The Kgotla is a perfect way to bridge large differences of opinion and listen to everyone’s ideas.”
— Cees Breederveld, Secretary General, Dutch Red Cross
“A working environment which represents who we are and where we are.”
— Maarten Koopmans, Vice-President KLM Passenger Services, Air France-KLM
ANSWERS YOU NEED
FAQs
What is the Kgotla® Process?
It is a large-scale, facilitated, dialogue process where hundreds or even thousands of employees participate in structured conversations about the future of an organisation.
How many people can participate?
Kgotla® days can engage up to 450 people per day in dialogue sessions.
How is this different from surveys or traditional employee engagement?
Instead of collecting opinions through surveys, the process creates real dialogue where people explore questions and solutions together.
What is the role of the CEO during the process?
The CEO listens to the dialogue and reflects on the collective insights of the organisation before making final decisions.
Why does the process start with Leadership Navigator?
Leadership Navigator ensures that the leadership team has clarified the key questions and direction before the whole organisation enters the dialogue.
Ready to get started?
Let’s set up a call to discuss where you’d like to take your company and how we can help you get there.
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