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Kgotla® Intervention

A cutting-edge standard for leaders looking to turn authentic dialogue into measurable organizational change.

No matter how big and beautiful your new plan or organisational vision might be, humans instinctively dislike change.

So how can you energise your whole company to get behind your decisions and help create the change you’re looking for?

Our Kgotla® Process is a unique, scalable method of engagement that will help you create large-scale – even complex – organisational change with company-wide alignment.

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Who is this for?

  • Organisations navigating change.

    Companies facing transformation, restructuring, growth, or cultural shifts.

  • Leadership teams seeking collective insight.

    Leaders who want to understand how people across the organisation see the company and its challenges.

  • Organisations strengthening alignment and trust.

    When employees participate in dialogue, they feel heard and become more engaged in shaping the future.

Business leader with arms folded in a bright office
Participants painting together around a table

Engaging with the entire community

Our fast-paced Kgotla® process allows you to dialogue with your entire organisation. We can engage up to 450 people a day in meaningful conversations about the future, strategic challenges, and important organisational questions.

Instead of relying only on analysis or top-down decisions, the Kgotla® process creates a space where people throughout the organisation can share their perspectives, contribute their knowledge, and offer solutions. Through this dialogue, leaders can uncover hidden concerns and gain access to the collective wisdom of the organisation, tapping into the intuition and creativity within it.

Putting your people in the middle of the change process also builds trust, allows understanding of the decisions being made and forges responsibility to help drive these changes forward.

The 4-step process.

  1. Facilitator holding up a drawing during a leadership workshop

    Leadership Navigator

    The journey begins with your leadership team. In a facilitated workshop, leaders explore the long-term vision for the organisation and define the key questions that will later be explored with the wider organisation.

  2. Facilitator speaking on a stage to an audience

    Facilitator Training

    We then train internal volunteers from across your organisation as facilitators. These facilitators help guide the dialogue sessions and ensure meaningful conversations during the Kgotla® days.

  3. Hundreds of employees seated in a large hall during Kgotla® days

    The Kgotla®

    During the Kgotla® days, hundreds of employees come together in structured dialogue sessions to share perspectives, concerns, and ideas about the future of the organisation. The leadership listens and gathers insights from the collective wisdom of the organisation.

  4. Participants seated in a circle around artworks laid out on the floor

    Institutionalizing Kgotla®

    The insights from the dialogue are translated into concrete actions and embedded into organisational processes. Leadership and management teams continue applying Kgotla® principles to strengthen alignment, accountability, and shared responsibility.

Benefits

Tap into the insights and experience of people from across the organisation.

Dialogue helps teams understand the bigger picture and connect their work to the organisation’s future.

Leaders gain a deeper understanding of organisational realities before making strategic decisions.

When people feel heard, they become more committed to the overall direction of the organisation.

Hundreds of employees seated in a large hall during Kgotla® days
Participants seated in a circle on a red floor around a flip chart
Facilitator with a headset speaking to a large audience in a marquee
Hundreds of participants seated in a hall facing three screens

Benefits

Tap into the insights and experience of people from across the organisation.

Dialogue helps teams understand the bigger picture and connect their work to the organisation’s future.

Leaders gain a deeper understanding of organisational realities before making strategic decisions.

When people feel heard, they become more committed to the overall direction of the organisation.

Is this right for your organisation?

A Kgotla® is especially valuable when organisations face questions that affect many people such as; large-scale transformation, strategy shifts, or cultural change.

By involving employees in meaningful dialogue, organisations uncover insights that traditional management processes often miss.

The process also strengthens trust and helps leaders understand how people throughout the organisation see its future.

Participants painting together around a table

Locations

At your office

At your office

Facilitated dialogue sessions can take place directly within your organisation, allowing teams to explore challenges within their own environment.

On the land

On the land

Some conversations benefit from stepping away from daily routines. Dedicated spaces allow participants to reflect more deeply.

On the sea

On the sea

In some cases, dialogue journeys take place on boats, creating a unique environment for reflection and connection. From historic vessels to modern boats.

See the boats

IMPACT STORIES

Some of the clients we’ve helped

Strengthening KLM's leadership through dialogue

KLM has been a Kgotla client since 2003. In 2014, they introduced the Kgotla Workplace at Schiphol — bringing scattered departments into one hub built on openness, where leaders decide in dialogue with their people.

Rabobank’s large-scale transformation

Rabobank Utrecht's 550 employees faced a decade of radical change in pensions and financial responsibility. Kgotla reached every board member, director, manager and employee in 7 days, driving decisions ahead of a restructuring affecting 110 local banks.

RESULTS

550employees engaged
7days of dialogue across 3 months
110local banks affected by the wider transformation

Rio Tinto's employees journey to shared understanding

Workers at a Rio Tinto mine in South Africa had grown unsettled by rumours of closure and safety concerns. Kgotla ran a 10-day, operations-wide dialogue reaching more than 3,800 employees — surfacing 520 ideas and turning them into 36 concrete decisions.

RESULTS

3,800people involved
520ideas generated
36decisions taken (over 10 days)

SUCCESS STORIES

Tony Lennox

“The Kgotla® process gave us clarity about the future, better understanding about our company and a calmness about the destiny of everyone involved.”

— Tony Lennox, Managing Director, Palabora Mining Company, Rio Tinto
Annemarie van den Berg

“Kgotla interventions prepared the employees for large scale change and changing the banking game. At the same time many decisions were taken based on the wisdom of the 550 employees.”

— Annemarie van den Berg, CEO, Rabobank Utrecht
Cees Breederveld

“The Kgotla is a perfect way to bridge large differences of opinion and listen to everyone’s ideas.”

— Cees Breederveld, Secretary General, Dutch Red Cross
Maarten Koopmans

“A working environment which represents who we are and where we are.”

— Maarten Koopmans, Vice-President KLM Passenger Services, Air France-KLM

ANSWERS YOU NEED

FAQs

What is the Kgotla® Process?

It is a large-scale, facilitated, dialogue process where hundreds or even thousands of employees participate in structured conversations about the future of an organisation.

How many people can participate?

Kgotla® days can engage up to 450 people per day in dialogue sessions.

How is this different from surveys or traditional employee engagement?

Instead of collecting opinions through surveys, the process creates real dialogue where people explore questions and solutions together.

What is the role of the CEO during the process?

The CEO listens to the dialogue and reflects on the collective insights of the organisation before making final decisions.

Why does the process start with Leadership Navigator?

Leadership Navigator ensures that the leadership team has clarified the key questions and direction before the whole organisation enters the dialogue.

Ready to get started?

Let’s set up a call to discuss where you’d like to take your company and how we can help you get there.

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