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- 中文（简体） Coming soon
KLM Royal Dutch Airlines
A scattered passenger services team, reunited around one dialogue-driven workplace.
About the client
KLM has been a Kgotla client since Kgotla Group was founded in 2003. In 2014, KLM introduced the Kgotla Workplace at its Passenger Service Office in Schiphol Airport, in partnership with Kgotla Company.
Business challenge
- Departments spread across multiple locations, with no shared meeting point
- Limited opportunity for informal, cross-team connection
- A workplace that didn’t reflect KLM’s hospitable, open culture
- Leadership decisions made at a distance from the people they affected
The Kgotla® Intervention
- Design and delivery of a new Kgotla Workplace centred on openness and transparency
- Interiors and furniture designed by Patrick de Louwere around the Kgotla Square concept
- A physical layout that puts leaders in dialogue with their people, not above them
Facts and Figures
- Duration:
- Client relationship since 2003 · Workplace delivered 2014
- Location:
- Schiphol Airport, Amsterdam
- Format:
- Kgotla Workplace design + leadership dialogue
Decisions and Achievements
- A new central workplace that doubles as a meeting point for all employees
- Leaders now take decisions in dialogue with their people, not apart from them
- A workplace culture employees describe as healthier and more open
SUCCESS STORIES
“A working environment which represents who we are and where we are.”
“The Kgotla® process gave us clarity about the future, better understanding about our company and a calmness about the destiny of everyone involved.”
“Kgotla interventions prepared the employees for large scale change and changing the banking game. At the same time many decisions were taken based on the wisdom of the 550 employees.”
“The Kgotla is a perfect way to bridge large differences of opinion and listen to everyone’s ideas.”
