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Blokker Belgium
128 stores, around 670 employees, and one honest question: reinvent the business, or close the shops?
About the client
Blokker Belgium operated 128 stores with around 670 employees. A Dutch market positioning and product range that suited Belgian customers poorly had weakened its relevance and financial performance.
Business challenge
- €60 million in revenue and €20 million in losses
- A positioning and product range built for the Dutch market, not for Belgian customers
- A painful question: could the business reinvent itself, or should its shops close?
The Kgotla® Intervention
- All Belgian employees invited to explore the future together
- Open dialogue, visual presentations and live voting
- Teamwork, communication and the potential to become valued neighbourhood shops examined together
Facts and Figures
- Date:
- September 2019
- Location:
- Belgium
- Network:
- 128 stores, around 65% in Flanders
- Workforce:
- around 670 employees
- Format:
- Kgotla dialogue in Dutch and French
Decisions and Achievements
- Employees were given a voice in exploring a possible recovery
- Difficult choices about the company’s future were confronted openly
- The eventual decision was to end Blokker’s business in Belgium
SUCCESS STORIES
“We put the hardest question on the table — reinvent or close — and our people met it with honesty and courage. The outcome was painful, but it was a decision we reached together.”
“The Kgotla® process gave us clarity about the future, better understanding about our company and a calmness about the destiny of everyone involved.”
“Kgotla interventions prepared the employees for large scale change and changing the banking game. At the same time many decisions were taken based on the wisdom of the 550 employees.”
“The Kgotla is a perfect way to bridge large differences of opinion and listen to everyone’s ideas.”
“A working environment which represents who we are and where we are.”
