- English
- 中文（简体） Coming soon
Rochdale
An Amsterdam social housing association turning its vision into everyday practice, with neighbourhood teams at the heart.
About the client
Rochdale is a social housing association in Amsterdam. It set out to translate its vision into everyday practice, strengthening its neighbourhood teams and the management structures that support them.
Business challenge
- Connecting leadership and employees around a shared direction
- Clarifying responsibilities across teams and management
- Improving collaboration to support better housing and tenant services
The Kgotla® Intervention
- Vision and mission development with the leadership team
- “Creator” training for internal facilitators
- Large-scale Kgotla dialogues, with creative visualisation turning strategic priorities into practical actions
- Follow-up work with 12 neighbourhood teams (wijktafels)
Facts and Figures
- Location:
- Amsterdam, the Netherlands
- Scope:
- Three connected processes
- Participation:
- 100 people in the large-scale dialogues
- Follow-up:
- 12 neighbourhood teams
- Methods:
- Leadership sessions, facilitator training, creative visualisation and Kgotla dialogue
Decisions and Achievements
- Support for the reorganisation of neighbourhood teams and their management
- Rochdale’s vision translated into shared priorities
- Clearer responsibilities across the organisation
- Practical plans for implementation
SUCCESS STORIES
“The Kgotla gave every one of our people a voice. By listening to each other openly, we built a new culture of trust — and our neighbourhood teams became the heart of Rochdale.”
“The Kgotla® process gave us clarity about the future, better understanding about our company and a calmness about the destiny of everyone involved.”
“Kgotla interventions prepared the employees for large scale change and changing the banking game. At the same time many decisions were taken based on the wisdom of the 550 employees.”
“The Kgotla is a perfect way to bridge large differences of opinion and listen to everyone’s ideas.”
“A working environment which represents who we are and where we are.”
